If you are not completely satisfied with your BeliBea product(s), we will gladly accept returns and exchanges by mail for items purchased online within 30 days of the date of delivery. All returned and exchanged merchandise must be unworn, unmarked and unwashed with the original tags attached. Additionally, merchandise marked as “final sale” may not be returned or exchanged.
Please include the original sales receipt in your package when mailing in merchandise to return or exchange. You will also need to download and print the BELIBEA Return & Exchange Form, complete it in its entirety and include the filled-out form in your return shipment. Return/Exchange packages must be shipped pre-paid at the customer’s expense.
You will receive a full refund for the returned merchandise amount, excluding any shipping charges once we receive the returned package. Shipping costs are not refundable. The refund will be issued to the original payment method used on the order. For exchanges, we will ship the new product via standard delivery once we receive the returned package. Should the new product cost less or more than the original merchandise amount, the original payment method will be refunded or charged the difference accordingly.
For your security, please return your purchase with an insured courier (e.g., FedEx, UPS, USPS Priority Mail) and retain a copy of your receipt. BeliBea is not responsible for returned items that are damaged or lost in transit. If you are returning an item because it was received damaged, defective or isn’t the correct item purchased, please include these details in the Return/Exchange Form and BeliBea may reimburse the return shipping charges.
To return or exchange an unworn, unmarked and unwashed item, please follow these two simple steps within 30 days of delivery:
- Download and print the BELIBEA Return & Exchange Form and complete it in its entirety. Your order number must be included on the form for your request to be processed.
- Repack the merchandise in its original packaging, if possible, along with the original receipt and your completed Return/Exchange Form.
- Ship the return package to the following mailing address:
Attn: Returns Department
3210 Sherbon Drive
Durham, NC 27707
For any questions regarding returns and exchanges, please contact firstname.lastname@example.org.